Be aware of this supplier, Ethan. She is a hypocritical liar. She completely messed up our order, Extremely unprofessional and dishonest—would not recommend doing business with her.

Ответ от поставщика:
Dear Aishath Shiaa
We always resolve every customer complaint with the principle of quick response and fair handling.
We confirmed all the details with you before the shipment, and you also said that you were very satisfied and confirmed the shipment. After you received the goods, you unilaterally told me that the quality of the sofa bed was not good, but you did not provide me with any evidence. We will complete the full refund on the same day that you are satisfied with the customer, and considering that there will be extra costs for you to return the products to China, You are specially allowed to keep the item without returning it. We are convinced that this decision is beyond the usual after-sales standards and fully reflects our utmost sincerity in solving the problem.
If you have any new information to provide me, I will be grateful and revise it to the best. This will also encourage us to serve more customers with high standards!
06 Apr 2025